Collect the support bundle, minus the secrets

ProblemSupport requests arrive without the details that make them diagnosable, or with credentials in them.

TechniqueCollect version, OS and version, the exact error, the Bot or routine name, the approximate time with time zone, the request or conversation ID, and whether retry, restart or Update Agent Computer changed anything. Never include passwords, one-time codes, private keys or secret values.

Why it worksThose are the fields that distinguish a client fault from a cloud fault.

When to useBefore contacting support.