{"found":true,"collection":"patterns","library_url":"https://www.grokbotdb.com/library/pat.support-bundle-without-secrets","generated":"2026-09-06T05:32:11Z","citation":["Quote the record id and its source_url (or provenance if there is no URL).","Include last_verified or observed_at when present. Do not present an old date as current.","If tier is community and confidence is low, say so. Do not launder it into a fact.","If the database does not hold the answer, say that. Do not invent Grok Bot product claims.","Contradictions are data: when conflicts_with is present, report both records rather than picking a favourite.","Deprecated and removed records stay visible. They are history, not current guidance."],"record":{"id":"pat.support-bundle-without-secrets","name":"Collect the support bundle, minus the secrets","category":"reliability","problem":"Support requests arrive without the details that make them diagnosable, or with credentials in them.","technique":"Collect version, OS and version, the exact error, the Bot or routine name, the approximate time with time zone, the request or conversation ID, and whether retry, restart or Update Agent Computer changed anything. Never include passwords, one-time codes, private keys or secret values.","why_it_works":"Those are the fields that distinguish a client fault from a cloud fault.","when_to_use":"Before contacting support.","manual_ref":"8.1","evidence":"documented","source_url":"https://docs.x.ai/grok-bot/troubleshooting","related":["pat.never-paste-a-credential-in-chat"],"confidence":"high","first_seen":"2026-09-03","last_verified":"2026-09-03"}}