Narrow trigger plus the rule people skip

PurposeBound an event trigger to one channel and one condition, and forbid manufactured updates.

Fill in

• #customer-escalations
• needs repro

When a message in #customer-escalations contains a support ticket link
and the phrase "needs repro", open the ticket, reproduce the issue in
staging, and post a repro pack in this conversation.
Never post back to Slack without approval.

If there is nothing, say "nothing today" and stop.
Never manufacture an update to fill the slot.