ProblemWork disappears inside a chat nobody reopened, and routines retain only their 20 most recent run records.
TechniqueHave the chief create the project in an external tracker before delegating, with owner, start time, progress notes, links to the work and what the agent is waiting on. Give every project one channel and one row.
Why it worksIt is the closest thing available to the audit log the product does not yet have, and the one-channel-one-row constraint is what keeps a growing roster navigable.
When to useAny project you will need to reconstruct.