CategoryreliabilityManual8.1Evidencedocumented
ProblemResetting the Agent Computer first loses unsynced work that a lesser step would have preserved.
TechniqueRetry, then restart the app, then Recover Agent Computer, then Update Agent Computer, and only then Reset Agent Computer, and only if you accept losing unsynced work.
Why it worksRecovery actions are ordered least-destructive first for a reason, and skipping to the bottom is unrecoverable.
When to useAn unreachable or stuck computer.