Library / Facts / fact.incidents.recovery-order

The documented recovery order for an unreachable computer is Retry, restart the app, Recover, Update Agent Computer, wait, and only then Reset as a last resort.

Kindpolicy

NotesSix ordered steps, least destructive first.

Use **Reset Agent Computer** only if recovery and update fail and you accept losing recent unsynced work.

officialincidentshigh confidence2026-09-03docs.x.ai/grok-bot/troubleshooting ↗fact.incidents.recovery-order

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