{"found":true,"collection":"facts","library_url":"https://www.grokbotdb.com/library/fact.gaps.customer-support","generated":"2026-09-06T05:32:11Z","citation":["Quote the record id and its source_url (or provenance if there is no URL).","Include last_verified or observed_at when present. Do not present an old date as current.","If tier is community and confidence is low, say so. Do not launder it into a fact.","If the database does not hold the answer, say that. Do not invent Grok Bot product claims.","Contradictions are data: when conflicts_with is present, report both records rather than picking a favourite.","Deprecated and removed records stay visible. They are history, not current guidance."],"record":{"id":"fact.gaps.customer-support","subject":"connectors","claim":"Customer Support has two plugins in the Grok Bot marketplace, Intercom and Plain.","kind":"gap","value":2,"unit":"plugins","status":"current","tier":"directory","source_id":"src.repo.rdmgator12.awesome-grok-bot-plugins","source_url":"https://raw.githubusercontent.com/rdmgator12/awesome-grok-bot-plugins/main/README.md","quote":"Customer Support: Intercom, Plain","observed_at":"2026-09-03","confidence":"medium","notes":"No Zendesk, Freshdesk, Front, Help Scout or Salesforce Service Cloud in the capture, despite 24/7 support agents being one of the most published Grok Bot use cases.","first_seen":"2026-09-03","last_verified":"2026-09-03"}}